Welcome to Galaxy Group ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. We may update this policy from time to time — the revised version will be indicated by an updated "Last Updated" date at the top of this page.

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and other contact details you voluntarily provide when filling out a contact form, requesting a quote, or communicating with us.
• Usage Data: Information your browser sends automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit.
• Cookies & Tracking: Small files stored on your device that help us understand how visitors use our site and improve your experience. See Section 5 for more details.

We use the information we collect for purposes including:

• Responding to your enquiries, quote requests, or customer service needs.
• Sending you information about our products, promotions, and updates — only where you have given us permission to do so.
• Improving and personalizing our website experience.
• Monitoring and analysing usage patterns to help us enhance our services.
• Complying with legal obligations and protecting our legal rights.

We will never sell your personal data to third parties for their marketing purposes.

We may share your information in limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., hosting providers, email services), subject to strict confidentiality agreements.
• Brand Partners: If your enquiry relates to a specific brand we distribute (e.g., Livpure, Euroguard), we may share relevant contact details with that brand's authorized support team to assist you.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function correctly. They cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). This data is anonymised and aggregated.
• Preference Cookies: Remember your settings and preferences to personalize your experience on return visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect your experience on our site.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, we delete or anonymise it securely.

We implement appropriate technical and organisational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

• Encrypted data transmission (HTTPS/TLS).
• Access controls limiting data access to authorized personnel only.
• Regular security reviews of our systems and practices.

While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Ask us to limit how we use your data in certain situations.
• Right to Object: Object to our processing of your data for marketing purposes at any time.

To exercise any of these rights, please contact us using the details in Section 8. We will respond within 30 days.

Our website may contain links to third-party websites, including the websites of our brand partners (e.g., Livpure, Euroguard). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies before providing any personal information.

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to us:

• Email: info@galaxygroup.com
• Phone: +91 98765 43210
• Address: Galaxy Tower, Industrial Area Phase II, New Delhi – 110020, India
• Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

We will do our best to address your concerns promptly and professionally.